Marketplace updates / Shopify / Global · check store access and existing knowledge-base migration

Shopify’s store facts have moved. Check what customers can find.

Shopify’s 26 October updates move Knowledge base into the admin and combine checkout policies under one link. Store facts drawn from a storefront scan need publication, while admin-linked facts and some migrated facts can already be published. Check the source and status of each fact.

Source published 26 Oct 2026

A laptop on a home desk beside a flowering cactus.Context photo
Context photo: a home desk photographed by Scott Webb, dated 31 January 2017 in the source record. Scott Webb scottwebb / Wikimedia Commons · CC0. Resized and converted to WebP.
Your next move

Review the store information actually published, then check the customer journey through the new policy link.

THE SOURCED NEWS

Different facts have different publication states

The help guide says the new knowledge base holds 1,000 facts. Existing app users with 1,000 or fewer have edited and additional facts transferred and published; those above that limit need to add the facts they want to retain before the old app’s 15 January 2027 retirement.

The separate checkout update replaces individual policy links with a Terms and policies link opening a selection window. Shopify says the policy text is unchanged and no action is required.

SELLERBUNDLE PRACTICAL ANALYSIS

SellerBundle: start with the promises buyers rely on

Review contact details, delivery information, returns and any gift services you offer. Compare each answer with the public page supporting it and the service you can actually provide. Correct a mismatch at its source, then check the published fact.

Do not assume every item is still a draft or that every migrated answer remains accurate. Keep a short record of what you checked and who owns the next review. A published fact should be suitable for a customer to see.

SELLERBUNDLE PRACTICAL ANALYSIS

Check the policy link on a phone

Follow the normal customer journey to checkout and open the policy selection. Check that the relevant text is readable and answers the practical questions a buyer might have before ordering.

For a customised checkout, inspect the live result rather than assuming a standard preview covers it. This is a clarity check, not a legal compliance assessment. Better information can help customers understand an offer, but publishing facts does not guarantee AI recommendations, traffic or sales.

GO TO THE ORIGINAL

Check the sources.

Shopify Changelog: knowledge base in admin, 26 October 2026 ↗
Published 26 Oct 2026

Shopify Help: knowledge-base limits, publication states and migration (undated) ↗
Published date not stated

Shopify Changelog: checkout Terms and policies link, 26 October 2026 ↗
Published 26 Oct 2026

This is an original SellerBundle explanation with practical editorial suggestions. Check current official terms and suitability before changing your business processes.

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