Agree who can waive a balance, record the reason and reconcile the order with the actual money received.
THE SOURCED NEWS
What the release changes
Staff need the new Waive order balances permission; high-privilege roles such as Store admin receive it by default. Shopify also describes adjustments to waived amounts during editing, refunds and returns, and a Write-offs by order report available on all stores.
Waived amounts can appear across relevant buyer-facing screens and emails. If an order total falls below the waived amount, Shopify says it reverses only the excess, starting with the oldest waiver.
SELLERBUNDLE PRACTICAL ANALYSIS
SellerBundle: make the decision understandable
Before using a waiver, confirm the order, customer and amount involved. Record the reason in the appropriate business records and make sure the person approving it understands what will no longer be collected.
Check the customer communication that follows. Keep an explanation plain and consistent with the order so the buyer is not left guessing whether they paid, received a refund or were told the balance would not be pursued.
SELLERBUNDLE PRACTICAL ANALYSIS
Give your bookkeeper the full picture
Keep the order history, payments and any related refund or return records together. Ask the person handling your accounts how the decision should be recorded for your circumstances, rather than treating a display change as an accounting conclusion.
Review who has the new permission, especially where several people handle customer service. A short approval process and a clear audit trail can make a useful customer-service decision easier to distinguish from an accidental change during a busy day.
GO TO THE ORIGINAL
Check the sources.
Shopify Changelog: waive outstanding order balances, 29 October 2026 ↗
Published 29 Oct 2026
This is an original SellerBundle explanation with practical editorial suggestions. Check current official terms and suitability before changing your business processes.