If you list an eligible device, make the condition, battery, network status, repairs and included accessories precise and photograph the actual item.
THE SOURCED NEWS
A new inspection step for selected sales
eBay says its Condition Guarantee launched on 11 November 2026 for eligible used phones and iPads. A buyer can choose the optional £5 service at checkout. The seller then sends the device to an eBay facility for diagnostics and a physical review against the listing; if it passes, eBay sends it on with tracking. If it does not pass, eBay says the buyer receives a refund and the device is returned, subject to its handling rules for items that cannot safely be shipped.
The service is not a warranty, repair service or change to the normal returns policy. eBay says the inspection may cover visible condition, functionality, battery health, model and storage, network or account locks, and the accessories included.
SELLERBUNDLE PRACTICAL ANALYSIS
SellerBundle: make inspection match the listing
For an eligible device, photograph the actual phone or iPad clearly and describe scratches, faults, battery condition, network status, repairs and accessories. Before shipping after a sale, remove personal data, factory-reset the device, sign out of accounts and activation-lock services, and remove SIM and memory cards. Follow eBay’s packaging and battery instructions.
Check the order details for the correct eBay facility address and tracking steps; the inspection stage may affect the delivery estimate. This feature may reassure some buyers, but it does not guarantee a sale or replace clear listing information. Use SellerBundle’s [free notepad](/free-tools/notepad/) to keep a repeatable pre-dispatch checklist.
GO TO THE ORIGINAL
Check the sources.
eBay UK Announcements: Condition Guarantee is available for eligible used electronics ↗
Published 11 Nov 2026
eBay UK Seller Centre: Prepare for peak season ↗
Published date not stated
This is an original SellerBundle explanation with practical editorial suggestions. Check current official terms and suitability before changing your business processes.